Privacy Policy

Please read the following privacy policy carefully!

This policy sets out the ways and the manner in which, Golden Euro (otherwise referred to herein as "we" or "us") collect and use your personal data. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

If you have any questions about this Privacy Policy or would like to speak with our appointed Data Protection Officer (DPO) please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

 

1. What Data We Collect

The personal data we collect from you will include the following information that you provide:

1.1

When registering for our Services;

1.2

Any correspondence and a record of any correspondence we have with you;

1.3

About your use of our Services;

1.4

Through surveys you complete or competitions you enter;

1.5

About your preferences;

1.6

About any possible fraudulent, criminal or anti-money laundering activity which our systems detect; and

1.7

About your betting history and patterns;

1.8

When you carry out transactions with us as well as information about your bank account and card details.

You are not required to provide any information to us, but if you do not, we may not be able to provide you the requested Services.

 

2. How We Use Your Data

The following is a description of the ways we intend to use your personal data and the related legal bases we rely on to do so

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please This email address is being protected from spambots. You need JavaScript enabled to view it. if you want details about the specific legal ground we are relying on to process your personal data.

Activity

Purpose

Lawful Conditions and/or legitimate interest

Account registration,

verification and

management.

We use personal information such as your name, email address, telephone number to:

a)

Establish and administer your account

b)

Provide customer service and technical support

c)

Verify your identity

d)

Process payment information

e)

Send important account and service information

To comply with relevant regulations regarding your registration and to verify the accuracy of the personal data you provide to us, including disclosure of such information to third parties (including financial institutions, age verification, and credit reporting agencies) in connection

Performance of contract

Legal and/or Regulatory Obligation

Responsible Gaming

In accordance with our responsible gaming and social responsibility obligations and for your benefit, we provide self limitation options. We also monitor wagering and financial for indications patterns that may indicate concern in respect of responsible gambling.

We may use automated decision-making processes to help us to identify such patterns (for example, our systems will automatically prevent you from depositing beyond limits set by you and identification, verification and credit checks carried out by our processors are done so on an automated basis). These decisions enable us to help you gamble responsibly.

Performance of contract

Legal and/or Regulatory Obligation

Marketing

Personal information is used to deliver marketing and event communications to you using various channels e.g. email, SMS, post etc.

Unless specifically instructed by you, we will do this during the period of your relationship with us and for a reasonable period of time after the relationship has ended.

These communications will include instructions on how to opt out of receiving these marketing communications in the future.

Performance of contract

Legitimate interests

Risk Management

Personal data is processed and evaluated in order to manage our risks.

To comply with relevant regulations regarding your registration and to verify the accuracy of the personal data you provide to us.

Legitimate interests

Legal and/or Regulatory Obligation

Surveys

If you choose to participate, aggregated data may be used for marketing or market research, training and business development.

Legitimate interests.

Statistical analysis, research and development

We use aggregated data for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products and services. To carry out testing and analysis.

Legitimate interests.

Record Retention

We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; or fraud.

We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate:

1.

Under applicable law, which may include laws outside your country of residence; and

2.

To respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence.

Legal and regulatory obligations

Profiling

We profile and analyse your data based upon your location data, age, wagering and gameplay activity, interests and behaviours for the following purposes:

1.

Customer segmentation to offer you tailored products and services, and more relevant marketing.

2.

Risk analysis;

3.

Licensing and legal obligations i.e. Responsible Gambling, Anti Money Laundering, Age Verification, prevention of fraud and to ensure the integrity of play.

Legitimate interests

Legal and/or Regulatory Obligation

Updating Your Data

It is important that the information we hold about you is accurate in order for us to comply with our legal and regulatory obligations and also to provide you with the best possible service.

We therefore request that you ensure your personal data is up to data at all times. You may update your personal data at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Legitimate interests

Legal and/or Regulatory Obligation

Cookies and IP Addresses

Information is collected about your computer/device used to access the website or the use of any associated app to enhance your visit to our site and to report aggregate information.

More information on cookies can be found below.

Legitimate interests

 

3. Sharing Your Data

We may engage third parties including but not limited to risk management and fraud or customer service, advertising agencies to process your personal data on our behalf.

These third parties will only process your personal data in accordance with our directives and policy agreements as it relates to the terms of service. We ensure that adequate measures are in place to make certain that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times.

Your personal information may be transferred or disclosed to any company we engage or, subject to appropriate agreement, to third parties, for the processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentially and security measures.

We may disclose anonymized data e.g. accumulated statistics about our users to describe our sales, customers, traffic patterns and other information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will not contain your personal data.

We may occasionally be required by law, court order or governmental authority to disclose certain types of personal data.

We may also share your data with third parties in the following ways, to the extent permitted by law:

3.1

If we think doing so is necessary to protect the rights, property, security, or safety of us, our Service, our users, or the public;

3.2

To enforce our General Terms or any other agreements we have in place with you;

3.3

To investigate and defend ourselves or others against any third-party claims or allegations.

 

4. Information Security

We strive to protect your personal data and our Services from unauthorised access to or alteration of your personal data. This includes use of various security measures to protect your personal data held by or on behalf of us and ongoing review of our information collection, storage and processing practices.

Subject to the uses described in this Privacy Policy, we strive to treat all of your personal data in strict confidence and endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems.

However, we can only secure the data you disclose to us. You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our failure to ensure we have appropriate technical and organisational measures in place.

If you link to other websites from our Website then your personal data will be governed by its privacy policy. We recommend that you always read any such privacy policy before interacting with a new website to ensure you understand how your personal data will be used.

 

5. Your Rights!

You have the following rights in relation to your personal data, a right to:

5.1

Access to personal data

You have the right to request access to your personal data and supplementary information.

Request an explanation of the logic involved where we make decisions about you solely through automated means.

5.2

Data Correction

You have the right to request that inaccurate data be rectified or completed if incomplete.

5.3

Erase Data

You have the right to request your information erased where there is no longer a good reason for us to continue processing it.

You have the right to ask us to erase your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully except where we are subject to adherence to legal and regulatory obligations.

5.4

Restrict Processing

Withdraw your consent by contacting Customer Service or emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Opting-out of direct marketing by contacting Customer Service

5.5

Right to Data

You have the right to request the personal data you have provided to us by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.

5.6

Right to Object

You have the right to object to our processing of your data. It should be noted we may still process your personal data where there are legal or Regulatory obligations to continue processing your personal data in our interests which are not overridden by your rights, interests or freedoms.

If you are unsure about your rights or are concerned about how your personal data may be processed you should contact our DPO by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you would like to exercise any of your rights you can do so by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.

Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond.

 

6. Cookies and IP Addresses

We may collect information about your computer or device used to access the website or the use of any associated apps including, where available, your IP address, operating system and browser type, your location, for system administration and to report aggregate information e.g. to our advertisers.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.

Cookies contain information that is transferred to your computer's hard drive. They are used to track how and when visitors use the website and help us to improve the website and deliver a better and more personalized service. They enable us:

To estimate our audience size and usage pattern.

To store your passwords and information about your preferences so as to allow us customize the Website according to your individual interests.

To speed up your searches.

To recognize you when you return to the Website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

Please note that our advertisers, sponsors and third party websites that you can link to from the Website may also use cookies, over which we have no control so you should review any policies applicable to such websites.

 

7. Record Retention – Regulatory Obligation

The Company is licensed and regulated by the Antigua Gaming Commission. We are further obligated to adhere to the Money Laundering (Prevention) Act of Antigua and Barbuda.
One of these obligations is retaining customer records for a period of six (6) years.
This means that should you request your data deleted/erased within this period we will not be able to accommodate your request.

 

8. How To Contact Us

We can be contacted about our privacy policy by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Continental Ventures Ltd.
PO Box W427
St. John's Antigua

Our physical address:
Old Parham Road
St John's, Antigua
This email address is being protected from spambots. You need JavaScript enabled to view it.

Policy Last Updated
Last updated June …