Terms and Conditions

Please read the following terms and conditions carefully!

Please note that by opening an account with Golden Euro you automatically agree to Golden Euro's terms and conditions. Claiming any promotional offer, e.g. deposit bonuses, free bonuses and similar, also indicates that the terms and conditions have been read and accepted.

 

1. GENERAL 

Golden Euro Casino is operated and owned by Continental Ventures Ltd. Old Parham Road, St. John's, Antigua, which is licensed by the Antigua Gaming Commission.

Golden Euro Casino further referred to as 'Casino/we/us' and Customer as ‘you’

The legal betting age is 18 years old. 
Please note that by opening an account with us you automatically agree to the terms and conditions.

Please read the following terms and conditions carefully!

You shall not participate in the Games, open, use or reuse an account, enter the Casino, access the website, nor accept any prize if you do not fully understand, agree to become a party to, and shall, without exception, abide by all rules, regulations, terms and conditions contained herein.

As such, the rules, regulations, terms and conditions may change from time to time. You shall periodically review the Terms and Conditions posted here.

We reserve the right, in its sole discretion and without notifying you, to add new activities or games to the Casino or to discontinue any Casino activity or game at any time.

By accepting any winnings or prizes from us, you consent to the use of your name and photograph for advertising and promotional purposes without any additional compensation except where prohibited by law.

By using the software, you agree to be bound by the following:

You shall hold us, our employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers liable and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of your:

Entry, use, or reuse of the website, use of any materials on the website, entry, use, or reuse of the Casino server, participation in a game, or the acceptance of any prize.

We are a real money Casino; therefore all your winnings and losses are in real money. If you wish to play the games for fun you can login to your account in fun mode.

We continuously monitor the Casino games and as a result we have the ability to track and review each roll/slot pull/spin for each account and game offered.

1.1 STIPULATIONS

1.1.1 All rules are subject to change and revision without prior written notice.

1.1.2 We reserve the right to add, delete or modify our policies and procedures at any time.

1.1.3 All wagers are accepted, received and made in Antigua, under the authority of the Antigua Gaming Commission.

 

2. ACCOUNT REGISTRATION AND CREATION

New accounts are defined as accounts that are registered by someone who has never, at any stage registered an account with us before.

2.1 It is your sole responsibility to safeguard your password and username. Anyone entering a username and password that thereafter allows access to an account is assumed to be the rightful account holder, whether or not the person actually is the authorized account owner.

2.2 Information submitted at the time of registration must be valid and verifiable; therefore you are asked to register details that can be verified by documents when needed.

2.3 We reserve the right to refuse registration, account access or play to anyone.

2.4 We reserve the right to refuse access to an account, by anyone based on your jurisdiction.

2.5 We do not accept new registrations from the following country(s)

  • United States of America or Territories

2.6 Single account access, you are only allowed one active account.

2.7 Winnings will only be paid to persons having ONE account.

2.8 All winnings will be VOID for anyone with more than one active account.

2.9 We allow only ONE account per computer, household, IP address unless permission is granted otherwise by us.

2.10 In the event that you, after having your account closed for any reason whatsoever, register another account under your name or under the name of an alias or through the co-operation of one or more persons, we reserve the right not only to close said account but also to retain any account balance therein without notice.

2.11 We reserve the right to close the account of anyone at our discretion, especially if no valid identification documents can be provided.

 

3. DORMANT ACCOUNTS

If an account remains inactive for a period of 12 months, it will be considered as dormant and deactivated. If there is still no activity after 5 years, an administration fee of $120 USD will be applied and the account details passed to the Antigua Gaming Commission as per Regulations. Contact Customer Support at This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions.

 

4. ACCOUNT UPDATES

If an update is needed to your account information e.g. change in address, please contact Customer Support at This email address is being protected from spambots. You need JavaScript enabled to view it.

4.1 Reset Password

You can reset your password following these instructions below:

  • Open the casino software.
  • Enter your username.
  • Click "Forgot Password?"
  • Enter your email address
  • Click "OK."
  • Check your email for the security code.
  • Enter the security code where is says "security code" in the software.
  • Create a new password.

or contacting Customer Support at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

5. USE OF THE WEBSITE AND SERVICES

5.1 Your Access

Should you give away, share or lose your account username and/or password we will not be held liable for any claims that may result from, or regarding your account. You are solely responsible for your account transactions and should keep your account information strictly confidential.

5.2 Game Disruptions

Should any game be at any time be interrupted and/or disconnected, the game state at the point of interruption and results from the previous game should be displayed when you re-starts the game once again.

5.2.1 If you become disconnected from our server mid-game, you will be able to continue and complete that game exactly as if you had never left.

5.2.2 If Our server did not receive your bet, your balance will not have been reduced and you will see the result of the previous bet.

5.2.3. In the event of a disconnection for any reason between you and the Casino, we shall not be held liable for any losses which may result therefrom. The balance of your account shall at all times be as recorded on our games server.

5.2.4. We accept no liability for any damages, which may be caused to you by the interception or misuse of any information transmitted over the Internet.

 

6. RESPONSIBLE GAMING

6.1 No Underage Access/Play

You are only allowed to have an account if you are 18 years or older.

New accounts are screened to ensure that the information submitted is accurate and true. If it’s found that an account was created with a misrepresented date of birth in order to avoid the age restriction, the account will be immediately disabled and winnings, if any, will be forfeited to the gaming commission.

The following are the web addresses of some popular Internet Activity Monitoring Software:

www.cybersitter.com

www.cyberpatrol.com

www.netnanny.com

6.2 Responsible Gaming Policy

The responsible gaming policy ensures that you maintain control of your gambling so it remains enjoyable. The policy offers protection to individuals that may be vulnerable to risk of gaming and offers protection to minors.

6.3 Setting Limits

To help with managing your spending option of setting a deposit limit is available. For more information please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

6.4 Setting Limits to Zero / “Cooling Off”/Self Exclusion

You can self-exclude from the website or the casino games for a specific period of time and once the time has expired the exclusion will remain in place until a request is received to reactivate the account.

Please click here to complete the self-exclusion form.

6.5 Self-Assessment

While most our customers enjoy their gaming experience with the resources available, some find it a bit more challenging. How well do you manage your gaming experience?

Click here for a quick self-assessment.

If you are aware that your gaming experience is no longer for entertainment and requires immediate support, help is just a click away. We recommend the following support organizations.

For more information please click below.

Gamblers Anonymous

GamCare

 

7. INTEGRITY OF PLAY AND BETTING

7.1Criminal Activity

We are required to comply with the laws and regulations of Antigua and Barbuda.

7.1.2 If we have reasonable cause to believe that criminal or otherwise suspicious activity is occurring on an account, we expressly reserve the right to close such account(s), report such activity to the appropriate Authorities.

7.2 Fraudulent Activity

We reserve the right to withhold play and/or payment from any party that we deem as fraudulent. We may also assess service charges to any account for services rendered to any fraudulent account.

7.2.1 We reserve the right to cancel a membership at any time without notice.

7.2.2 We reserve the discretionary right to void any winnings and withhold any balance in an account under any of the following circumstances:

  • If it is assumed that you have more than one active account.
  • If the name of the account holder does not match the name of the beneficial owner of the financial instrument used to make the deposit.
  • If you provide incorrect or misleading registration information.
  • If you are a resident of a jurisdiction where the use of Golden Euro Casino and its games is prohibited by law.
  • If you take advantage of any promotional offer and cash-in before fulfilling the wagering requirements of that particular promotion.
  • If you permit (intentionally or unintentionally) anyone else to play using your account.
  • If you have not played at the Casino on an individual basis for personal entertainment only, but played in a professional sense or together with other individuals as part of a club, group, etc.
  • If you have reversed or disputed deposits on your account.
  • If you have not been found cheating or if it has been determined by that you have used a system or machine, be it an additional computer, additional software or otherwise, to play games. Also any system used to circumvent the natural randomness of our systems and or collection of data to or from the gaming server for analysis purposes during real money play.

 7.2.3 Abuse of System Vulnerability.

Anyone found to be manipulating the software or taking advantage automatically forfeits all funds in an account and be permanently banned from the Casino.

 

8. DEPOSITS AND WITHDRAWAL

8.1 You have the option to print a copy of all transaction data, rules, payment methods and cancellation/refund methods in order to avoid misconceptions at a later time.

8.2 Deposit Information

All cash-ins will be subject to audit before being processed.

8.2.1 By going to the Casino Cashier and clicking submit on a deposit option you agree to honor the transaction.

8.2.2 You are only allowed to use Payment Instruments in their name to fund your account.

8.2.3 You are only allowed to use the Payment Methods available in the Cashier to fund your account.

8.2.4 If it is found that a Payment Instrument used to fund your account is not owned by you, the account will be temporally deactivated pending written authorization of payment from the Payment Instrument holder, along with documentation from both parties.

8.3 Uncollected or Reversed Deposits

We reserve the right to pursue any disputed deposits with either the issuing Bank or a Collection Agency.

8.4 Withdrawals

8.4.1 You are required to turn/ roll over a deposit at least once prior to withdrawals. Failure to comply will result in winning being voided.

8.4.2 Payments will always be sent back to the processor by which deposits were made if possible.

If the payment method is unavailable for Withdrawals, you may choose any one of the available methods we offer.

8.4.3 We reserve the right to make the final decision through which payout method you will receive your payouts.

8.4.4 The maximum payout per week is €10,000. We reserve the right to pay out higher winnings over a period of several weeks.

8.4.5 Please note that in order to complete your first payout request, we require that you verify your identity with documentation.

You are asked to submit the following documents:

  • Valid Picture ID (such as Driver’s License or Passport)
  • Recent Utility Bill (dated within the last 2 months – verifying your address)

8.4.6 If your account was successfully funded by Credit Card(s) the following additional documents are required:

  • Signed, Credit card authorization form: here
  • Back and front copies of Credit Card(s)

8.4.7 The documents should be scanned and sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please ensure all copies are clear and legible. If not received in this manner it can delay the verification process.

Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction.

It’s a cardholder’s responsibility to know the laws concerning online gambling in his or her country of domicile.

 

9. BONUS & PROMOTION POLICY

9.1 Claiming any promotional offer, e.g. deposit bonuses, free bonuses and similar, also indicates that the terms and conditions have been read and accepted.

9.2 We reserve the right to modify any rules or cancel promotions at our discretion.

9.3 Accounts from the following countries, will be exempt from bonus redemption upon creation of an account: Bulgaria, Greece, Indonesia, Mauritius, Poland, Romania, Russia and the US.

9.4 One Bonus amount per account, customer, household, shared computer, shared IP address.

9.5 Welcome bonuses for new accounts are bonuses on your first successful deposit.

9.6 At any time we are allowed run different promotions for new accounts.

9.7 Only one Sign up promotion coupon can be redeemed per new Customer account at any one time.

9.8 Promotions are for a limited time only and We reserve the right to terminate any promotion at any time without prior notice.

9.9 Promotions may not be combined, unless otherwise specified.

9.10 We reserve the right to request further documentation and/or withhold bonus amounts.

9.11 To receive bonus payments, all casino accounts must have a valid e-mail address and telephone number.

9.12 The minimum bonus amount for our deposit coupon codes is €20, the max bonus amount is €500, unless otherwise stated. The coupon codes are valid only for one deposit (unless otherwise stated). The coupon code must be entered before depositing and cannot be retroactively credited to any an account.

9.13 Any no deposit bonus received, has to be redeemed within one month of its receipt. In the case of our birthday bonuses, up to one month past the birth date.

9.14 Every time you wager €10 in bets on any game, you earn 1 Comp Point, 100 Points = €1. The minimum amount of Comp Points that can be redeemed is 100. VIP earns more comp points for every wager made, according to the VIP group.

9.15 Non-compliance with the above terms and conditions shall be deemed to be promotion abuse and as such will give us the discretionary right to take the following action against such abusers: All balances/payouts shall be considered null and void. Accounts may be terminated with immediate effect. If you are found to be abusing promotions you may be precluded from receiving further promotional offers at the casino.

9.16 Bonuses are made available on a regular basis. These are offered as a reward to you. However, you can be excluded if it is found that the promotions are not being used in the spirit in which they were originally intended.

9.17 Winnings from free bonus can only be claimed once there are no deposits in an account.

9.18 Winnings made on linked accounts using same offers will automatically be voided and removed from the accounts.

9.19 Maximum bet rule for all bonuses = €5.00. Any winnings plus bonus amounts derived from bets higher than that will be voided.

9.20 You cannot redeem multiple free bonuses/free spins offer consecutively: When you use two or more free bonuses without making a real money deposit in between, we reserve the right to void any bonuses and winnings.

 

10. BONUS WAGERING REQUIREMENTS

10.1 Wagering requirements for our deposit bonus coupons are 30 times the sum of the deposit plus the bonus, unless otherwise stated. Wagering requirements must be fulfilled for each and every deposit bonus used. This rule will only be annulled after your balance has reached €0 again.

10.2 Unless otherwise stated, only Slots count towards the wagering requirements for any bonus (deposit or non-deposit).

10.3 Any wagers made on excluded games before the play-through requirements are completed, will result in the bonus and any winnings being voided.

10.4 Wagering requirements for our no-deposit coupons are 60 times the bonus, unless otherwise stated.

10.5 Any free money given without requiring a deposit, e.g. a non-deposit bonus, loyalty bonus, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus etc. (unless otherwise stated) will have a maximum cash-out of five (5) times the bonus given: e.g. €50 given; max cash-out = €250 (also including Random Jackpots) This rule is also valid when your balance is positive at the time of redeeming the non-deposit bonus. After redeeming the bonus, the rule will only be annulled after your balance has reached €0.

10.6 Withdrawal of Bonus funds

10.6.1 Each bonus must be completely wagered before withdrawal can be requested. Any premature withdrawal requests will be denied and the play-through for the previous bonus(es) must be completed.

10.6.2 You are not entitled to a withdrawal if you have claimed a bonus and your last deposit is older than three months.

10.7 Abuse of Bonus Program

If you are found abusing the bonus program, you are subject to have your account closed and/or bonus privileges revoked at our discretion.

 

LICENSES

YOUR OBLIGATIONS

INTELLECTUAL PROPERTY RIGHTS

OUR LIABILITY

INFORMATION ABOUT YOU AND YOUR VISITS TO THE WEBSITE

VIRUSES, HACKING AND OTHER OFFENSES

LINKING TO AND FROM THE WEBSITE

JURISDICTION, APPLICABLE LAW, and DISPUTE RESOLUTION

 

11. PRIVACY POLICY

Disclosure of your Personal Data will only take place in accordance with applicable laws. Such disclosure will primarily be to other, business partners, service providers, consultants or suppliers that are engaged to carry out financial or other processing on our behalf.

Personal identity and details of all members will remain confidential. We will not report the wagering history of any member.

12. REFUND POLICY

  1. Once a deposit has been played using the GoldenEuro offered services no refund can be done.
  2. A refund request will only be considered if the request is submitted within 24 hours after the deposit in question or within 30 days if an User claims that another person has accessed his/her user account without permission or a minor has accessed his/her user account.
  3. We reserve the right to withhold a refund until the identity of the User Account owner is adequately proven to our satisfaction.

 

Latest Update: November 15, 2016; 6:20PM GMT